If Bleacher Report isn't working on your device, please attempt the following troubleshooting methods.
iOS:
If you are having trouble using B/R with your iOS device, please attempt the following:
Force Close
Force closing allows you to re-launch the app when it becomes unresponsive and may aid in allowing you to continue use.
To force close on your iPhone, please attempt the following:
From your phone's home screen:
- Swipe up from the bottom of the screen.
- Select and swipe B/R app upward to close.
- Reopen the B/R app to see if the issue persists or is resolved.
Clear Cache
Clearing the cache for iOS will be implemented at a later date. Keep an eye out for updates.
Update App
Keeping the app updated gives you access to the latest features and improves app security and stability.
To download the update:
- On your home screen, tap the iTunes app store icon.
- Tap the profile icon at the top-right corner of the screen.
- Scroll down and tap the update button on the B/R app.
- Wait until the update is finished then relaunch the B/R app.
If you are still having issues with your iOS device, please contact our customer support team here.
Android:
Force Close
Force closing allows you to re-launch the app when it becomes unresponsive and may aid in allowing you to continue use.
Follow these steps to force close the B/R app on your Android device:
- Swipe up from the bottom of the screen.
- Select and swipe the B/R app upward to close.
- Reopen the B/R app to see if the issue persists or is resolved.
Clear Cache
Clearing the app cache and data let you free some space on your device's memory. This also allows your device to run the app smoothly.
Follow these steps to clear the app cache on your device:
- On your device's home screen, tap Settings.
- Go to your device's Apps or Application Manager.
- Under the downloaded or recently opened apps tab, tap the B/R app.
- Under app info or 'Storage & cache' tap Clear Cache.
- Open the B/R app to see if the issue persists or is resolved.
Update App
Keeping apps updated gives you access to the latest features and improves app security and stability.
Follow these steps to download the update for your B/R app:
- On your device's home screen, click on the Play Store.
- Tap the profile icon in the top-right corner of the screen.
- Tap manage apps & devices.
- Tap updates available.
- Tap the update button next to the B/R app.
- After download is complete relaunch the B/R app.
If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.