How can we help you?

Hello B/R Community! We thank you for your support and patience as we address issues related to the new B/R app. In the spirit of transparency you can follow this article to stay updated with issues that are known and are being addressed. If you are encountering an issue that is not listed here, please submit a request to our support team for additional help.

Known Issues:

• Fan Count: showing "0" in teams and leagues channels.
• Personalization: No customization for viewing followed teams and leagues on home page.
• Community Engagement (Android): Android users may encounter an issue where they are not able to engage in social features within community forums, such as: posting comments, commenting on comments or liking comments.
• Alerts Tab Missing: We are currently enhancing the alerts tab, which will allow you to access the alerts represented by the alerts badge on the app icon. This improvement is under development and is scheduled to release soon.
• Alerts Badge (iOS): Alerts badge showing a number on the app icon. To clear this badge, go to your iOS notification center by swiping down on the left side of your screen, scroll down to the "Notification Center" title and tap the "X" to clear the alerts badge. You may also need to manually clear any remaining B/R notifications and force close the app.
• Notifications: Push notifications not leading to correct content. 
• Notifications: Notification settings reverting after closing app or settings page.
• Community Engagement: Delay in created post appearing in Forums.
• Team Schedules: Team schedules do not land at current-date events. 

Fixed Issues:

• International Users: Puerto Rico users now have access to B/R app and web experiences.
  Deployed Feb. 25th
• Community Engagement: Posting in NFL Draft and NFL Forums are now enabled.
  Deployed Feb. 26th
• Apple Login: Apple users can now utilize apple sign-on without interruption.
  Deployed Mar. 4th

Hello B/R community! You might have noticed our website has undergone some updates. Let's dive into what's new and different.

For those of you visiting B/R through our website, we've made a few changes. Notably, the account login feature has been removed. Please use the B/R app to access your account, which you can download from the Apple and Google Play Stores. Many features are still available for those who prefer to engage with us via our website.

These include:

• Your favorite team and league pages
• Articles
• Scores
• Watching creator videos
• Viewing video replays and highlights

If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.

Account Creation and Social Features Restrictions

Currently, the ability to create an account and experience social features on B/R is limited to individuals residing in the US and US territories. This limitation is due to regulatory and operational considerations within these geographical boundaries. Residents outside these areas will not find the option to create an account nor engage in social activities.

A list of American territories provided at the bottom of page.

Features Available to Users Outside of the US 

For users accessing B/R from outside the United States and US territories, several features remain accessible. These services are available where the B/R app can be downloaded, specifically in regions where it is listed in the Google Play Store and the Apple App Store.

These include:

• Reading articles
• Accessing scores and alerts
• Watching live creator videos
• Viewing video replays

This ensures that even if users are outside the US, they can still access and benefit from key features provided by Bleacher Report.

Roaming US and non-US User Experiences

US users who are visiting non-US territories, will receive the international app experience. Please refer to the Features Available to Users Outside of the US section for details.

International users who are visiting US or US territories, will receive US based content without the ability to register and access social features and content. US based content includes:

• US league highlights
• Betting Features

Access to League Highlights

It is important to note that league highlights on B/R are subject to geo-blocking. This means that highlights are only available to users within certain regions as determined by broadcasting rights. Users outside these regions will not be able to access league highlights. However, if you are traveling to a region where league highlights are available, access will be granted automatically, and you do not need to register for an account to view these highlights.

US territories include:

• America Samoa 
• Guam
• Northern Mariana Islands
• Puerto Rico
• US Virgin Islands

If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.