How can we help you?

You can customize the notification settings of the B/R app by choosing settings that apply to all of your followed communities or community-specific settings.

Customizing Notification Settings

1. Go to the Home tab and select the Profile and Settings icon at the top right of your screen

2. Select Notifications

3. Toggle the General notification settings if you want these settings to be applied across all communities you follow. If your notifications are active, the switch will appear in purple.

If you want to adjust the notification settings of a specific community you follow: 

1. On the Notifications screen, scroll to the Community & Team Notifications section of the page and select the desired community/team.

2. Toggle the community-specific notification settings you would like to receive. If your notifications are active, the switch will appear purple.

If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.

With the 10.25 B/R app release, you now have the ability to reorder your teams and communities in the Following tab. Reordering the teams you follow helps customize your experience and get you to your favorites faster. There are two ways to reorder the teams you follow:

Reorder teams/communities from the Following Tab

1. Open the B/R App

2. Select Following at the bottom of the Home screen

3. Select the Pencil icon 

4. The communities you follow should start to shake. Select a community you want to move and press down on it for one second

5. Once the community icon stops shaking, keep pressing down on it and drag the community to your desired position

6. Repeat steps 4 and 5 for all other communities you want to reorder

7. To finalize the order and exit this process, select Done

8. The teams you follow will now be reordered in the following tab, as well as at the top of the home screen.

Reorder teams/communities from the Following module at the top of the homepage

1. Open the B/R App

2. At the top of the home screen, scroll left to the end of the list of communities in the following module 

3. Select the Pencil icon 

4. You will be brought to the following tab where the communities you follow should start to shake. Select a community you want to move and press down on it for one second.

5. Once the community icon stops shaking, keep pressing down on it and drag the community to your desired position

6. Repeat steps 4 and 5 for all other communities you want to reorder

7. To finalize the order and exit this process, select Done

8. Select the back button to return to the Home page. The teams you follow will now be reordered at the top of the home screen, as well as in the following tab.

If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.

Hello B/R Community! We appreciate your patience as we address issues related to the new B/R app. In the spirit of transparency, you can follow this article to stay updated with known issues that are being addressed. If you encounter an issue not listed here, please submit a request to our support team for additional assistance.  

B/R App Latest Builds:

Android: 11.9.0

iOS: 11.9.0

Known Issues:

Account Information

• No ability to change the email or phone number associated with your B/R account after initially creating it. See workarounds below for updating this information. 

Workarounds:

Changing Account Information

• To change the email or phone number associated with your B/R account, please submit a request to our support team to change this information.

To reset your password, please follow these steps:

Please note: These methods are exclusively for mobile app devices (iOS and Android).

• Enter your email address and tap Continue.
• Tap Forgot Password.
• Click the Send Reset Link button.
• Check your email inbox and click the Reset Password button.
• Create a new password and Save Password when prompted.

If you have any questions or need additional support, please reach out to our customer support team by submitting a request here.